Returns and Exchanges | golfclubsdirect.com

Returns and Exchanges

MOST IMPORTANT STEP: Email us at sales@golfclubsdirect.com. At GolfclubsDirect.com we want you to be happy with every purchase you make with us. Price matches are restricted to authorized retailers only. (Does not include Amazon, Ebay, Jet, etc…) If you are not 100% satisfied with your purchase you may return the product to us under the following conditions:

Defective Products or Mis-shipments

If you believe you’ve received the wrong item or a defective item, please contact customer service at sales@golfclubsdirect.com. Please include all pertinent information like name, order number, specific issue etc…We will make all necessary arrangements to quickly get a replacement item to you and arrange for the incorrect/defective item to be returned to us free of charge.

New and Unused Products

All new and unused products are eligible for a full refund if returned or exchanged within 30 days of original purchase (further exclusions apply to electronics and custom orders). For the holidays, any purchase made between November 1, 2017 and December 24, 2017 may be returned in a new, unopened condition until January 31, 2018.

All bags, apparel or other accessories must have all of the tags intact and not removed or altered. All shoes must be sent back in the original box and should be sent in an outer box to avoid any damages to the original container. Electronic Devices (GPS, Rangefinders, etc…) can only be returned for full credit if they remain factory sealed.

You may ship the item to us at your expense, or we can provide you with a discounted flat-rate shipping label as follows:

  • Individual Clubs: Free return label on request

  • Electronics, apparel, shoes, accessories: $4.99 flat rate return shipping fee

  • Oversized items (bags, carts, club sets, etc…): $14.99 flat rate return shipping fee in contiguous U.S.

  • Electric or battery operated carts: $75 flat rate return fee

  • Custom ordered items, such as clubs with a lie angle change, grip upgrade, or shaft upgrade are not eligible for returns.

Used Products

Most used products are eligible for return or exchange for partial credit if returned within 30 days of original purchase.

When a used item is returned to us, we will issue a store credit that can be applied toward any future purchase. The amount of the store credit will be based upon the condition of the returned product.

Lightly Used Individual Clubs typically qualify for full store credit of their purchase price and a free return label.

Lightly Used Apparel, Bags, Sets, Accessories, Carts, and Electronics typically qualify for a credit up to 50% of their purchase price.

Qualifies for 100% credit:

Only individual golf clubs qualify for this credit level. Clubs must be in excellent condition and have had very limited use. Only limited marks on the sole and face of the club. No blemishes present in the paint or finish and no dings or dents present. Used clubs in poorer condition that this will qualify for a reduced credit.

Qualifies for 50% credit:

Bags, Sets, Carts, and Electronics must be in good, lightly used condition. Clubs may show visible wear on the paint and finish. No dents present.

How to Return Merchandise

  1. Email us at sales@golfclubsdirect.com.
  2. We’ll email you a return label ($4.99 for most items, $14.99 for oversize items). We will deduct this cost from your credit card refund when it is processed.
  3. Box up your item in its original shipping carton and include your original Packing Slip (or include something with your printed name, address, Golfclubsdirect.com order number, and the reason for the return or exchange).
  4. Print your Return Label and stick it on the outside the box.
  5. Take the box to UPS and send it our way.
  6. Please allow up to 5 business days from the date the product is received at Golfclubsdirect.com for the credit to be reflected on your credit card statement.

If you elect to ship the item yourself, please include a copy of your packing slip and the reason for your return. Wrap the package securely and send it to the following address:

GolfClubsDirect.com
ATTN: Returns Dept.
809 Lawton Rd Charlotte, NC 28216

Warranty Claims After 30 Days

We are a fully-authorized dealer for every product we sell. As such, warranty claims after 30 days of ownership are typically the responsibility of the original product manufacturer. We will gladly direct you to the appropriate contact at the manufacturer for warranty support for all of our products.

Warranty information is included with many manufacturer’s products or may be found on their respective websites.

Please contact GolfClubsDirect.com prior to returning any merchandise for warranty or defective consideration sales@golfclubsdirect.com).